Help center · Access and billing
Signing in on a new device (restore access)
Enter the email you subscribed with on the account page and we email you a one-time sign-in link.
There is no password. Members sign in with a one-time link.
Steps
- Open Member sign-in.
- Enter the email you subscribed with and press Email me a sign-in link.
- Open the email on the device you want to use and tap the link. It works once and expires in 30 minutes.
No email arrived?
- Check spam and promotions, and give it a few minutes.
- Use the exact address you subscribed with. For privacy, the page shows the same message for every address, and a link is only sent to an active member.
- Links are limited to a few per hour per address, so wait a little before asking again.
- If the link says it expired, request a fresh one from the account page.
Still stuck? Tell us through the contact form and a person will sort it out by email.
Quick answers
- Do I need a password?
- No. You sign in with a one-time link sent to your email.
- How long does the sign-in link last?
- 30 minutes, and it works once.
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